Troubleshooting
Diggy's Adventure links not working? Fix it here.
Every error Diggy's Adventure players hit when claiming free gems: what causes it and exactly how to fix it. Start with the quick checklist below before digging into a specific error.
Quick-fix checklist
Run through these first. They resolve most issues in under a minute.
- 1
Always try the newest link first. Diggy's Adventure bonus links expire within pixel shop gem offers expire on a schedule set by pixel federation, typically within days of being posted. if a link opens the shop but no gems are credited, the offer window has likely closed. check morning reward for the most recently posted active offers.. The freshest link on this page is the most likely to work.
- 2
Tap the Pixel Shop link from the official Diggy's Adventure Facebook post on a device where you are logged in to the game. The link opens the Pixel Shop and applies the free Gems to your account automatically. No code entry is needed. If the Gems do not appear immediately, wait a few minutes and restart the app.
- 3
Make sure you are logged into the same account you always use. Claiming on a different Facebook account or a different app login is the single most common cause of "already claimed" errors.
- 4
Each link can only be redeemed once per account. If you have already claimed it before, it will not credit again on the same account no matter how many times you tap it.
- 5
Turn off any VPN or proxy before claiming. Diggy's Adventure links are region-checked and VPN traffic is often rejected at the link level, not the app level.
- 6
Update Diggy's Adventure to the latest version. Outdated app versions sometimes fail to process the reward handoff even when the link itself opens correctly.
- 7
iOS and Android: Always use the latest version from the App Store or Google Play. Older versions may not process Pixel Shop offers correctly.
- 8
Facebook and web: Pixel Shop links work on the browser version of Diggy's Adventure the same way as on mobile, as long as you are logged in to your Pixel Federation account.
- 9
All platforms: Gem offers are tied to your Pixel Federation account. An offer claimed on one platform counts as used on all platforms logged into the same account.
Fix a specific error
Find the exact message you are seeing and follow the fix.
"This offer has expired" or "Link no longer valid"
Why this happens
The link was posted more than pixel shop gem offers expire on a schedule set by pixel federation, typically within days of being posted. if a link opens the shop but no gems are credited, the offer window has likely closed. check morning reward for the most recently posted active offers. and Diggy's Adventure has deactivated it. This is the most common error.
How to fix it
There is no way to claim an expired link. Come back to this page and use today's active links instead. Bookmark Morning Reward so you catch every drop within the claim window.
"You've already collected this reward" or "Already redeemed"
Why this happens
Your account has already claimed this specific link. Each Diggy's Adventure bonus link is one-time per account. Diggy's Adventure shows: If the Pixel Shop link opens but shows no free offer, the promotion has expired or has already been claimed on your account. Each offer can only be redeemed once per account.
How to fix it
Check if you are on a different device or browser. You may have claimed it earlier without realizing. If you definitely have not claimed it, log out of Diggy's Adventure completely, log back in, then tap the link again.
"Page not found," blank screen, or the link redirects to the home screen
Why this happens
The link structure broke when copied, the reward campaign ended early, or the app is not installed and the deep-link has nowhere to land.
How to fix it
Make sure Diggy's Adventure is installed before tapping. On mobile, long-press the link and choose "Open in app." On desktop, use the Facebook tab inside the game rather than a standalone browser link.
I claimed the link but my gems never arrived
Why this happens
Diggy's Adventure credits sometimes take up to 30 minutes to appear after a successful claim. Server load during peak times can delay delivery.
How to fix it
Wait 15 to 30 minutes, then fully close and reopen Diggy's Adventure. If the gems still have not appeared: Tap the Pixel Shop link from the official Diggy's Adventure Facebook post on a device where you are logged in to the game. The link opens the Pixel Shop and applies the free Gems to your account automatically. No code entry is needed. If the Gems do not appear immediately, wait a few minutes and restart the app. If it has been over an hour, contact Diggy's Adventure support at https://pixelfederation.theymes.com/hc/en/diggysadventure with a screenshot of the confirmation screen.
Promo code says "Invalid code" or "Code not found"
Why this happens
The code expired, was entered incorrectly, or has already been used on your account. Diggy's Adventure promo codes expire within 24 to 72 hours of posting.
How to fix it
To redeem: Diggy's Adventure gift codes are posted on the official Pixel Federation forum, not in-app. To redeem: log in to forum.pixelfederation.com, open the gift code thread, copy the code, then paste it into the in-game Gift Code box (open Settings, then choose Gift Code). The reward credits to your account straight away. Each code can only be redeemed once per account. Only use codes listed on this page or posted directly on Diggy's Adventure's official Facebook page.
If the link does not open Diggy's Adventure, make sure the game is installed on the device you are using and that you are logged in to your Pixel Federation account.
Why this happens
This is a Diggy's Adventure-specific error.
How to fix it
This error is specific to Diggy's Adventure. If retrying does not resolve it, contact support at https://pixelfederation.theymes.com/hc/en/diggysadventure.
If Gems do not appear after a successful claim, wait 2 to 3 minutes and restart the app. Gem credits are applied after the game reconnects to the server.
Why this happens
This is a Diggy's Adventure-specific error.
How to fix it
This error is specific to Diggy's Adventure. If retrying does not resolve it, contact support at https://pixelfederation.theymes.com/hc/en/diggysadventure.
Link works on one device but not another
Why this happens
You are likely logged into different accounts on each device, or one device has an outdated app version.
How to fix it
Confirm both devices use the same login method (same Facebook account or same email). Update Diggy's Adventure on both devices. If one account already claimed the link, the other cannot claim it again. Links are one-time per account.
Every link is failing and nothing on this page is working
Why this happens
All links shown have been claimed on your account already today, or Diggy's Adventure is running a temporary server issue affecting reward delivery.
How to fix it
Check Diggy's Adventure's official Facebook page for any server status posts. New links drop throughout the day and fresh ones reset the claim window. If the problem persists across multiple days, reinstall the app and contact Diggy's Adventure support at https://pixelfederation.theymes.com/hc/en/diggysadventure.
Still stuck?
If none of these fixes worked, the issue is almost certainly account-specific. Contact Diggy's Adventure support directly at pixelfederation.theymes.com/hc/en/diggysadventure or through the in-game Help menu. Include a screenshot of the error and the approximate time you tried to claim.
While you wait for a response, check today's active gems links on Morning Reward. New drops come in throughout the day and fresh links reset the claim window.
Related games
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