Why are my DoubleDown Casino chips not loading?
Most chip-loading issues come from app cache, network glitches, or a Facebook permission reset. Less common causes are server outages on DoubleDown's side, region-locked promotions, or a chip purchase that hasn't yet posted from the App Store or Google Play billing.
How do you fix chips not loading on Android?
Open Settings > Apps > DoubleDown Casino > Storage, then tap Clear Cache (do not start with Clear Data, which wipes your local game state). Restart the device. If chips still don't appear, uninstall and reinstall the app from Google Play; your chip balance restores from the linked Facebook account.
How do you fix chips not loading on iOS?
iOS does not expose an app cache controls panel. Force-close DoubleDown (swipe up from the home indicator and swipe the card off), restart your iPhone or iPad, and reopen the game. If the issue persists, delete and reinstall from the App Store. Your balance resyncs from the linked Facebook account on next login.
What if Facebook permissions got reset?
Open Facebook on the web > Settings > Apps and Websites > Active. Find DoubleDown Casino, click View and Edit, and re-enable any permissions that show as removed. Sign back into the game; the balance resyncs immediately. This is the second-most-common chip-loading fix after clearing the cache.
What if a chip purchase didn't post?
App Store and Google Play purchases occasionally lag by a few minutes. Wait 10 minutes, restart the app, and check again. If chips still haven't posted after an hour, contact DoubleDown support with the purchase confirmation email; they will manually post the chips after verification.
When should you contact DoubleDown support?
If clearing cache, restarting, reinstalling, and refreshing Facebook permissions all fail, open a ticket at support.doubledowncasino.com. Include your User ID (visible in the in-game settings), the device and OS version, the time the issue started, and any error message text. Most tickets resolve within 24 to 48 hours.
